We constantly optimize service processes, activities and roles, record and control the whole service process, and improve service quality, while reducing network O&M costs and risks.
Prepare a service catalog and identify the service scope based on customer requirements during service planning, service transition and service operation. Sort and formulate service processes, and prepare process documents.
ITIL-based process specification management. Guaranteed SLA, visible and measurable services; ITSS-certified certainty and consistency of services.
Provide users with sound management of O&M documents, asset allocation, knowledge and supporting platforms/tools.
Allocate the first, second and third line operators, identify roles and responsibilities based on customers' management and technical characteristics. On-site: Professional service managers and on-site service engineers; Middle platform and backstage: Expert support + process control + quality control.