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IT Service Management

Provide users with solutions necessary for IT services including CMDB and asset management, and realize fine combination of personnel, information, technology and process

Background

Digital transformation has promoted the development of new business forms in all walks of life, and also brought a large number of digital applications. In order to support the characteristics of digital applications such as highly concurrent, unmanned, distributed and periodic, new technologies such as public cloud, microservice, SDWAN, big data, container and virtual desktop have appeared in the IT field. For IT O&M departments, the increasing number of objects involved in O&M, the increasing complexity of O&M, and dramatically increasing IT service requests make the traditional passive IT O&M delivery impossible to meet the IT O&M needs in the digital age. It has become the mainstream to turn IT O&M into services, turn IT services into products and deliver IT services in an operational way.

Customer Pain Points

  • Lack of closed-loop, refined IT service process

    There are some offline operations and work orders in the IT service process, and thus it is impossible to complete a closed loop online. The circulation efficiency is low and traceability is not guaranteed.

  • Personal experience cannot form methods and tools

    IT O&M capabilities lie in personnel, lacking a combination of personnel, processes, information and technology, and IT service capabilities cannot be built up.

  • Difficult to maintain IT asset data

    Lack of a unified asset data maintenance tool, incomplete update of assets in and out of the warehouse, untimely tracking of asset operation status, and lack of necessary information support for O&M work.

Architecture

With in-depth experience in IT design, delivery and O&M in the past 20 years, ECCOM has created IT service solutions with our software innovation capability. Based on data and automation tools, we provide users with solutions necessary for IT services including CMDB, asset management, event management, service catalog, change management, visualization, etc., and realize fine combination of personnel, information, technology and process.

Features

Data-driven, to provide accurate and reliable information for IT services

Customize the process and easily configure the IT service process with a configuration GUI

Extensive O&M knowledge base to offer necessary tools for O&M workers to provide IT services and improve IT delivery efficiency

Customer Benefits

ECCOM IT service solutions allow IT O&M workers to make O&M well organized, transform from passive response into active operation services, and improved the O&M efficiency significantly;

Regardless of rapid deployment or frequent change of any business, they allow IT self-service, thus improving user satisfaction effectively;

O&M systems and tools based on data and methodology effectively prevent business risks caused by human error.

Exclusive solutions and services for you

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  • 咨询热线

    400-820-5-820