Overview of IT Service Management
In the era of business on demand, enterprises can tighten information control and improve competitiveness through IT investment. IT not only serves enterprises, more importantly IT shall drive business growth. Under the general trend of IT integration with businesses, IT service Management is becoming a key force in driving IT to change its role from Technical Center to Service Center. However, enterprises in the tide of informationization can fail in the more complicated IT environment if they lack effective and economic Management tools.
ECCOM owns advanced network technological advantages, rich industry experience and strong technical resources. By integrating ITIL method with actual managerial experience, relying on IT infrastructure Management and with CMDB at its core, ECCOM can establish fast fault analysis and response mechanism, associated production businesses, operation and maintenance processes and come up with complete IT service Management solutions.
ECCOM IT Service Management Solution can make the full use of various managerial tools, reflect network operation with data, reduce network Management complexity, realize all-round physical/logical control, diagnose network problems, analyze business effects as well as conduct other direct and convenient operations.
ECCOM IT Service Management Solution, targeting at large-sized enterprises and operators, is an IT Management Platform for businesses and services. IT Service Management contains five layers of services in line with business models, with each facet containing its own application products, services methods and technical needs. The upper layer applications demand support and services from lower layers.
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IT Service Management Solution